Shipping policy

shipping

We aim to get our products into your hands fresh, so it can take up to a week to get your just-made skincare in a box and on its way to you. If we have a longer than 10-day lead time we will let you know via email. Usually, we are able to ship much sooner! Products can take time to create so please be patient. We want to make sure everything is up to our standards. Formulating, bottling, and labeling are all done in house. Each batch is made with lots of love.

Thank you!

We take great care wrapping all our products to ensure against breakage, and as part of our commitment to Mother Earth, we use only recyclable shipping materials. Please recycle and reuse our boxes and if you have questions about your order contact us at BradshawEsthetics@gmail.com. Here are some more details about our shipping process.

  • We ship via Canada Post, Tuesday through Saturday and have a flat rate $16.99. We are too small for free shipping at this time. If you’re in our area we have two local free pickup locations.

  • In a rush? Sorry, we’re slow skincare: good things take time and we don’t offer rush orders.

  • Can I change my order after its placed? We can change an order before it has shipped, but not after.

  • Can you redirect my shipment? If you need to redirect once your order has shipped, we will work with you at your cost. Please be aware that we’re unable to replace or refund orders due to incorrect shipping addresses.

  • Where is my order? Check your tracking number in your Conformation Email to track your box.

  • What if I didn’t get a tracking number? Check your spam. For some reason our tracking numbers often make their way into spam folders. If you still can’t find it send us an an email, we will be happy to email it to you.

  • What happens if my package went missing though?! If your order is lost we will work with you and do whatever we can to help you. We are not responsible for packages once proof of delivery has been confirmed. Please use a secure delivery address, because we cannot be held responsible for lost or stolen packages. (so far nothing has gone missing!)

  • What happens if my bottle is broken when I receive it? We’re sorry–we hate when that happens! Send us a picture and we will ship you a replacement in the mail at absolutely no cost to you.

out of stock

Sometimes our raw materials are slowly making it to us, which means we are waiting to make some products available. You may see some products are ‘out of stock’ from time to time, which means we are waiting on orders of our raw goods. Some ingredients require pickup from the Valley an hour away and can take time to become available again. Also note some of our hydrosols are very limited as they are distilled in very small batches from local plant material grown that season. We may be out till the next growing season on some items.